Juan Casino Privacy Policy for Philippine Players

When you register an account with Juan Casino, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address within the Philippines. We also collect financial information such as your preferred payment method details, transaction history, and deposit and withdrawal records, which are required to process payments securely and comply with anti-money laundering regulations. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs, which help us maintain platform security and improve performance. If you contact our support team, we may also retain records of your communications to assist with resolving your enquiry and improving our service quality.

We collect only the information that is necessary for the purposes described in this policy, and we do not request sensitive personal data beyond what is required for identity verification and regulatory compliance. All data collection is conducted transparently, and you will be informed at the point of collection if any additional information is required for a specific purpose.

The personal information we collect is used primarily to operate and maintain your Juan Casino account, process deposits and withdrawals in Philippine pesos, verify your identity in accordance with regulatory requirements, and provide you with access to our gaming and betting features. We also use your data to communicate with you about your account, including sending transaction confirmations, security alerts, and responses to your support requests. Your information helps us detect and prevent fraudulent activity, unauthorised account access, and other security threats that could affect the integrity of the platform and the safety of our players. We may use aggregated and anonymised data for internal analytics purposes, such as understanding how players navigate the platform and identifying areas for improvement, but this data cannot be used to identify you personally.

We will not use your personal information for unsolicited marketing communications without your explicit consent. If you have opted in to receive promotional updates, you may withdraw that consent at any time by contacting us through the support email listed in the footer of this page.

Juan Casino does not sell, rent, or trade your personal information tothird parties for commercial purposes. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools, but only to the extent necessary for them to perform their contracted services. All third-party partners are required to handle your data in accordance with applicable Philippine data protection standards and are prohibited from using your information for any purpose beyond what is specified in their service agreement with us. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, such as in response to a valid court order or regulatory investigation. In the event that Juan Casino undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We will always inform you of any material changes to how your data is shared, to the extent permitted by law, and we will take reasonable steps to ensure that any recipient of your data provides an equivalent level of protection to that described in this policy.

We take the security of your personal and financial information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, secure storage of sensitive account information, access controls that restrict data access to authorised personnel only, and regular security assessments of our platform infrastructure. Despite these safeguards, no online platform can guarantee absolute security, and you play an important role in keeping your account safe by using a strong and unique password, enabling any available two-factor authentication, and logging out of your account after each session, particularly when using a shared or public device. If you suspect that your account has been compromised or that your personal information has been accessed without your authorisation, you should contact us immediately using the support email in the footer so that we can take prompt action to secure your account.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention procedures.

As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you under the Data Privacy Act of 2012. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request correction of any inaccurate or incomplete data. You also have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the support email address provided in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with applicable law.

We are committed to making it straightforward for you to exercise your data rights, and we will never penalise you for making a legitimate data subject request. Where we are unable to fulfil a request, we will explain the reason clearly and advise you of any alternative options available to you.

Juan Casino uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, maintain your session security, and gather anonymised analytics data that helps us understand how the platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and accessing your account. Analytics cookies help us identify which pages and features are most popular among Filipino players, allowing us to prioritise improvements that benefit the most users. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the platform and your overall user experience.

We do not use cookies or tracking technologies to serve targeted advertising to third-party platforms, and we do not share cookie data with advertisers. Any data collected through cookies is used solely for the internal purposes described in this policy.